- Products purchased by the customer will not be exchanged, returned, except in the case of defective quality, leading to absolutely no use (such as deviation with the TCVN published when sold).

- In case of faulty product, Masami will compensate 100% customers for the next order. In case the product is out of stock, customers have the right to choose another product of equivalent value.

- Masami only accepts and solves feedback on customer's change / return within 24 hours from the time of purchase.

- Channels receiving feedback about the return, return of goods Masami:

Direct response to delivery staff

+ Call the hotline (024) 3916 8866

+ Send information, images of products by email [email protected]

For the export product, we base on the export contract.